Privacy Policy


The www.wrightandsmith.com website and its related sites, services, applications and tools (collectively the “Site”) are owned and operated by Wright & Smith Ltd, a Hong Kong incorporated company with its registered office at 53rd Floor, The Center, 99 Queen’s Road Central, Hong Kong.

This Privacy Policy describes how information is collected from you and subsequently used, shared, secured and otherwise processed by Wright & Smith Ltd and our affiliated companies (“Wright & Smith”, “Us” or “We”). This Privacy Policy should be read in conjunction with our Conditions of Use, which is available here. By accessing the Site and using our services you explicitly agree to the terms of this Privacy Policy and the Conditions of Use. Purchases made over the Site will also be subject to our Service Terms, Shipping Policy and Returns Policy.

1. Effective date and updates to our Privacy Policy

This Privacy Policy is effective as of 1 April 2016. As our services evolve and we perceive the need or desirability of collecting or using information collected in other ways, we may from time to time amend this Privacy Policy. We will provide a new effective date on any revised policy. We encourage you to check our site frequently to see the current Privacy Policy and Conditions of Use in effect and any changes that may have been made to them.

2. Information we collect from you

In general, you can visit the Site without telling us who you are or revealing any information about yourself. However, if you request information from us or disclose information in any other way to us we will retain the information that you provide. To take advantage of some of our services you are required to register and create an account via our Site. When you open an individual account at www.wrightandsmith.com, we ask you to provide personal information (such as your name, address, phone number, email address, business affiliation and contact information). All www.wrightandsmith.com accountholders are required to create a user password that, combined with your login email address, allows access to your account. This data is used to identify you as a www.wrightandsmith.com registered user. www.wrightandsmith.com is a marketplace offering a forum for vendors to offer items for sale and for buyers to browse, and make purchases. We facilitate the communication between vendors and purchasers in the sale transactions. Once your order is placed, your information will be delivered by us to that vendor. We will ask you to provide credit card or other payment details as well as shipping information for orders. By placing an order you irrevocably authorize the charging to your credit card or other payment mechanism for the purchase. We also collect information from Site visitors that does not personally identify them. Information that is collected in aggregate form includes browser type (e.g. Internet Explorer, Firefox, Chrome, Safari), operating system (e.g. Windows, Macintosh), IP address, device type and Internet domain (e.g. AOL, Hotmail).

3. Children’s Privacy

www.wrightandsmith.com is not designed nor intended to be attractive to use by children under the age of 18. Our Conditions of Use require that users must be 18 years old or older in order to register on our Site and to use our services. If you are under the age of 18 please do not submit any information to us.

4. Our Site uses cookies

Cookies are small text files that our Site places on your browser to enable our system to recognize your computer and allow us to see how you use our site. Further general information about cookies and how they work is available at www.allaboutcookies.org.

The cookies we use on our Site may include:

Session cookies: These temporary cookies expire and are automatically erased whenever you close your browser window. We use session cookies to grant our users access to content and to enable actions they must be logged in to do.

Persistent cookies: These usually have an expiry date in the distant future and remain in your browser until they expire or you manually delete them. We use persistent cookies to better understand usage patterns so we can improve the site for our customers. For example, we may use a persistent cookie to associate you with your user account or to remember your choices on the Site, but this only works when cookies on our site are enabled. We do not use technology that recognizes a “do not track” signal from your web browser.

Third party cookies: We permit limited third parties to place cookies through the Site to provide us, for example, with better insights into the use of the Site or user demographics or to provide relevant advertising to you. These third parties may collect information about a consumer’s online activities over time and across different websites when he or she uses our Site. For example, we utilize Google Analytics to analyze usage patterns of the Site. Google Analytics generates a cookie to capture information about your use of the Site which Google uses to compile reports on website activity for us and to provide other related services. Google may use a portion of your IP address to identify their cookie, but this will not be associated with any other data held by Google.

We may also permit third party service providers to place cookies through our Site, as indicated above, to perform analytic or marketing functions where you are notified of them and you have consented to the usage. We do not control the use of such third party cookies or the resulting information and we are not responsible for any actions or policies of such third parties.

Your use of our Site will be deemed to be your consent to the placement of cookies on your computer or other device. If you prefer not to receive cookies through our Site, you can set your browser to either reject all cookies, to allow only “trusted” websites to set them, or to accept only those cookies from those sites you are currently on. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you log on to our Site and use it.

If you refuse cookies, this will limit system performance and may even cause certain features of the Site to malfunction or not to work at all.

5. How do we use your data?

We use your personal information according to the terms of the Privacy Policy and Conditions of Use in effect at the time of our use.

We may use your personal information for our general commercial purposes including, among other things, to send you communications about (1) our own products and services, (2) products and services offered by vendors or advertisers on our site and (3) products and services of third parties (those not offered by dealers on our site) to you that we think you may find of interest. We use email as the primary form of communicating transactional and relationship information with our vendors and registered Site users. We may send mobile users notification through any application but only if the user has agreed to receive notifications from us in their preferences. Preferences can be changed via adjusting your settings at any time. We may also use your street addresses and telephone numbers to provide these communications.

We also use your information to verify that you qualify as a member of www.wrightandsmith.com, to customize the content you see on www.wrightandsmith.com, to help manage your transactions on the site and to contact you as necessary. We may use your contact information to respond to your inquiries or to provide information on the products or services of our vendors with whom you are placed in touch with in connection with a prospective purchase.

We may use your information, in either an identifiable or an anonymized form (independent of any personal identifiers) to do internal research on our Site visitors’ interests and behaviors to better understand and serve our members.

6. With whom might we share your data?

We do not sell, share, trade or give away personal data other than as described in this Privacy Policy.

We reveal your information to unaffiliated third parties when you request or authorize it, or to help complete a transaction for you which you have requested. Where you use our Site to enter into a transaction or correspond with another individual or business which is a vendor on our site, we provide your data to that other party in order to facilitate the transaction or the correspondence you have requested. Third parties who will have access to your data include (without limitation) vendors selling items on www.wrightandsmith.com that you have contacted or made a purchase from, shipping companies, and payment processors completing the transaction at your request. Vendors from whom you purchase items may use your information for their own purposes including marketing purposes. Vendors will have their own privacy policies regarding the information they receive and we encourage you to understand them. We are not responsible for the processing of your information by such third parties.

We may share your data with other companies or agents affiliated to us who have been carefully selected and who perform functions on our behalf (e.g., analyzing data, providing marketing assistance, providing customer service, processing orders, etc.). These companies may use your information for their own purposes including marketing to you where you have consented to receive notifications relating to their products and services. We may also disclose your data to comply with the law, applicable regulations, governmental and quasi-governmental requests, court orders or subpoenas, to enforce our Conditions of Use or other agreements, or to protect our rights, property or safety or the rights, property or safety of our users or others (e.g., to a consumer reporting agency for fraud protection etc.).

In the event of a corporate transaction, such as the purchase, sale or other transfer of all or part of our services or assets, we may transfer your data along with those assets or services to a prospective transferee.

7. International transfers

We may hold your data on servers in the United States of America and any other territories as we see fit from time to time. Your information may therefore be processed by us in territories where laws regarding data protection may be less stringent than the laws in your country. By using this Site and by providing any personal information to the Site, all users, including without limitation users in the United States, Canada and the European Union, fully understand and unambiguously consent to the collection and processing of such information in such territories.

In addition, vendors on www.wrightandsmith.com are located around the world. Due to the nature of our business and to enable us to offer goods and services world-wide, your data may be transferred to, and held by merchants or dealers in any country in the world. By using this Site and by providing any personal information to the Site, all users, including without limitation users in the United States, Canada and the European Union, fully understand and unambiguously consent to the collection and processing of such information by such third parties.

8. How can you access and/or amend your data?

You are required to provide us with accurate and up to date information. We give you the ability to amend your data at any time by accessing your account on our Site (by clicking on the “My Account” link on the website home page), modifying the information on your account page, acknowledging our Conditions of Use by clicking on the box at the bottom of the page and then clicking on submit.

Subject to any legislation which might, from time to time, oblige us to store the information for a certain period of time, we will respect your wishes to correct inaccurate information. Otherwise, we will hold your information for as long as we believe it will help us to achieve our aims as detailed in this Privacy Policy.

You can ask us whether we are keeping personal information about you and you can ask to receive a copy of that personal information. Before sending you any personal data, we will ask you to provide proof of your identity. If you are not able to provide proof of your identity, we reserve the right to refuse to send you any personal data. We will respond as quickly as we can to your requests for details of personal information we hold about you.

9. Security

As a registered user of the Site you are responsible for maintaining the confidentiality of your user name and password. Please keep your user ID and password confidential. If you share your computer, we recommend that you log-out and close your browser window after visiting the Site in order to protect the confidentiality of your data including your credit card information, your order status and buying history. You agree to accept responsibility for all activities that occur under your account or password. You agree to notify us immediately of any unauthorized use of your account or any other breach of security. We reserve the right to refuse service, terminate accounts, or remove or edit content in our sole discretion.

We use reasonable physical, electronic, and administrative safeguards to help us protect the security, integrity and confidentiality of data stored on our system. The Site encrypts your credit card number and other Personal Information using secure socket layer (SSL) technology to provide for the secure transmission of the information from your device to our servers. Except as specified in this Privacy Policy, we use commercially reasonable efforts to limit access to your information to those of our employees, officers, third-party contractors, and strategic partners who need the information in order to perform their duties. SSL is an industry-standard protocol for encryption over the Internet. While no system is 100% secure, we believe that the measures we have implemented minimize the risk of security breach to an appropriate level given the types of information involved. Please note that any information you provide us by email is unencrypted.

Please note that transmission of information via the internet is not completely secure and although we will endeavor to protect your information, we cannot guarantee the security of your information transmitted to our Site; any transmission is therefore at your own risk. However, once we have received your information, we will use procedures and security features to try to prevent unauthorized access.

10. Opt Out

If you do not wish to receive offers or other notices from us in the future, you can “opt out” by contacting us using the details indicated at the end of this policy. We will try to complete your request as promptly as possible. You can elect not to receive emails from us either by “unsubscribing” to an email you receive or by contacting us as indicated below. Any changes will affect only future uses of your information.

11. Links to Third-Party Sites

When you use the Site or our service, you may be directed to other websites that are beyond our control. These may include merchant sites where you select items for purchase or payment sites where you pay for your purchases. We may also allow third-party sites or applications to link to the Site. We are not responsible for the privacy practices of any third parties or the content of linked sites but we do encourage you to read the applicable privacy policies and terms and conditions of such parties or web sites. This Privacy Policy only applies to our Site.

12. Contacting Us

The Site is owned and operated by Wright & Smith Ltd. If you have any questions or suggestions with respect to this Privacy Policy or if you wish to ask us to correct or show you your information as provided above, you can send us an email to privacypolicy@wrightandsmith.com. You can also contact our concierge by telephone on +852 2858 8846.

13. Governing law and jurisdiction

This Privacy Policy is governed by the laws of the Hong Kong Special Administrative Region. You agree to submit to the exclusive jurisdiction of the Hong Kong courts. Nothing in this Privacy Policy shall limit your statutory rights as a data subject.