Terms & Conditions


Welcome to www.wrightandsmith.com (together with its related sites, services, applications and tools, the “Site”). The Site is owned and managed by Wright & Smith Ltd (“Wright & Smith”, “we”, or “us”), which is a company incorporated in Hong Kong, with registered office at 53rd Floor, The Center, 99 Queen’s Road Central, Hong Kong. . These Conditions of Use govern your access to, use of and conduct on the Site.

Conditions of Use

Please read these conditions carefully before using the Site. By using the Site, you signify your express agreement to be bound by these conditions.

We offer a wide range of pieces on behalf of our vendors, and additional terms also apply to their purchase. When you purchase a product from the Site, you will also be subject to the terms and conditions applicable to that product (“Service Terms”). If these Conditions of Use are inconsistent with the Service Terms, those Service Terms will prevail.

1. PRIVACY

Please review our Privacy Policy, which also govern your use of the Site. Your use of the Site also constitutes your express agreement to the terms of the Privacy Policy.

2. ELECTRONIC COMMUNICATIONS

When you use the Site or send e-mails, text messages, and other communications from your desktop or mobile device to us, you are communicating with us electronically. We may communicate with you electronically in a variety of ways, such as by e-mail, text, in-app push notices or by posting e-mail messages or communications on the Site. For contractual purposes, you consent to receive communications from us electronically and you agree that all agreements, notices, disclosures and other communications that we provide you electronically satisfy any legal requirement that such communications be in writing, unless mandatory applicable laws specifically require a different form of communication.

3. CONTENT, COPYRIGHT, AUTHORS’ RIGHTS AND DATABASE RIGHTS

All content included in or made available through the Site, such as text, graphics, logos, button icons, images, audio clips, digital downloads and data compilations is the property of Wright & Smith or our vendors and is protected by Hong Kong and international copyright, authors’ rights and database right laws. The compilation of all content included in or made available through the Site is the exclusive property of Wright & Smith and is protected by Hong Kong and international copyright and database right laws.

You may not extract and/or re-utilise parts of the content of the Site without our express written consent. In particular, you may not utilise any data mining, robots, or similar data gathering and extraction tools to extract (whether once or many times) for re-utilisation any substantial parts of the content of the Site, without our express written consent. You may also not create and/or publish your own database that features substantial parts of the Site (e.g. our prices and product listings) without our express written consent.

Wright & Smith reserves the right, for any reason, in our sole discretion and without notice to you, to terminate, change, suspend or discontinue any aspect of or content on the Site and we will not be liable to you or to any third party for doing so. We may also impose rules for and limits on use of the Site or restrict your access to part, or all, of the Site without notice or penalty. We have the right to change these rules and/or limitations at any time, in our sole discretion.

If you believe that any item advertised for sale on the Site, or any content related to it, contains a defamatory statement, please notify us in writing using the contact details below and we will respond. We operate on a “notice and action” basis.

Important Warning: giving false, misleading or inaccurate information to Wright & Smith of defamatory content on the Site may result in civil and criminal liability.

4. TRADEMARKS

The Wright & Smith name and logo are trade marks. In addition graphics, logos, page headers, button icons, scripts, and service names included in or made available through the Site are trademarks or trade dress of Wright & Smith. Our trademarks and trade dress may not be used without our prior written consent, nor in connection with any product or service that is not Wright & Smith’s, in any manner that is likely to cause confusion among customers or in any manner that disparages or discredits Wright & Smith. All other trademarks not owned by Wright & Smith that appear on the Site are the property of their respective owners, who may or may not be affiliated with, connected to, or sponsored by Wright & Smith.

5. LICENCE AND ACCESS

Subject to your compliance with these Conditions of Use and applicable Service Terms and your payment of any applicable fees, Wright & Smith or its content providers grant you a limited, non-exclusive, non-transferable, non-sublicensable licence to access and make use of the Site. This licence does not include any collection and use of any product listings, descriptions, or prices; any derivative use of the Site or its contents; any downloading or copying of account information for the benefit of another person or business; or any use of data mining, robots, or similar data gathering and extraction tools.

All rights not expressly granted to you in these Conditions of Use or any Service Terms are reserved and retained by Wright & Smith or its licensors, vendors, suppliers, publishers, rights holders, or other content providers. No part of the Site may be reproduced, duplicated, copied, sold, resold, visited, or otherwise exploited for any commercial purpose without our express written consent. You may not frame or use framing techniques to enclose any trademark, logo or other proprietary information (including images, text, page layout, or form) of Wright & Smith or those of any of the products available on the Site without our express written consent. You may not use any meta tags or any other “hidden text” utilising Wright & Smith’s name or trademarks without our express written consent.

You may not misuse the Site. You may use the Site only as permitted by law. The licences granted by Wright & Smith terminate if you do not comply with these Conditions of Use, the Privacy Policy or any Service Terms. We expressly reserve the right to terminate the use of, or to refuse to permit the use of, the Site by any person or entity, at our sole discretion and without prior notice.

6. INTERNATIONAL USE

We control and operate the Site from our offices in Hong Kong. We do not represent that materials on the Site are appropriate or available for use in locations outside of Hong Kong. If you choose to access the Site from other locations, you do so on your own initiative, and you are responsible for compliance with local laws, if and to the extent that local laws are applicable. You agree to comply with all applicable laws, rules and regulations in connection with your use of the Site.

7. AVAILABILITY OF PRODUCTS

We offer access to a wide range of products across a number of territories throughout the world, on behalf of a large number of vendors. Most of the products available over the Site are unique and are offered by vendors that usually also have independent retail sale opportunities. All products displayed on the Site are therefore offered for sale strictly subject to availability. Additionally, in some circumstances, Wright & Smith may only be able to provide certain products to customers based in certain countries, or to certain categories of customers.

Wright & Smith therefore reserves the right, entirely at its discretion, to refuse to accept, or to cancel, an order placed over the Site. Reasons for this might include, but not be limited to: (i) because we do not deliver to certain countries; (ii) because Wright & Smith has not been granted distribution rights by a vendor in respect of a customer’s jurisdiction; (iii) because goods may be out of stock; or (iv) because Wright & Smith has reason to believe a customer may not pay for the goods or comply with the relevant Service Terms.

8. YOUR ACCOUNT

Registration may be required in order to use the Site. Registrants are required to provide certain information and to select a password to be used to create and access their accounts. You are responsible for maintaining the confidentiality of your account and password and for restricting access to your computer and devices. To the extent permitted by applicable law you agree to accept responsibility for all activities that occur under your account or password. You should take all necessary steps to ensure that your password is kept confidential and secure. You should inform us immediately if you have any reason to believe that your password has become known to anyone else, or if the password is being, or is likely to be used in an unauthorised manner. You are responsible for ensuring that the details you provide us with are correct and complete, and for informing us of any changes to the information you have provided. You can access and update much of the information you have provided us with, including your account settings, in the “Your account” area of the Site.

You must not use the Site: (i) in any way that causes, or is likely to cause, the Site, or any access to it to be interrupted, damaged or impaired in any way, or (ii) for fraudulent purposes, or in connection with a criminal offence or other unlawful activity, or (iii) in any way which might cause annoyance, inconvenience or anxiety.

We reserve the right to refuse service, terminate accounts or remove or edit content if you are in breach of applicable laws, these Conditions of Use, the Privacy Policy or any other applicable Service Terms, or other terms and conditions, guidelines or policies.

You may cancel your registration and account at any time. For your security, requests to terminate accounts must originate from the registered email account with Wright & Smith, addressed to [insert email address here]. Under no circumstances will a cancellation request received via the phone or otherwise be accepted.

9. INTELLECTUAL PROPERTY CLAIMS

Wright & Smith respects the intellectual property of others. If you believe that your intellectual property rights have been used in a way that gives rise to concerns of infringement, please contact us using the contact details below and we will respond. Upon receipt of such a notice, we may take certain actions, including removing information or an item, all of which are taken without any admission as to liability and without prejudice to any rights, remedies or defenses, all of which are expressly reserved. Furthermore, in contacting Wright & Smith about such concerns, you grant us the right to use, reproduce, modify, adapt, publish, translate, create derivative works from, and display its content throughout the world in any media. This includes forwarding your concerns to the parties involved in the provision of the allegedly infringing content. You agree to indemnify Wright & Smith for all claims brought by a third party against Wright & Smith arising out of or in connection with the submission of your concerns to us.

Important Warning: giving false, misleading or inaccurate information to Wright & Smith of intellectual property right violations may result in civil and/or criminal liability. You should contact a legal advisor should you have any questions.

10. OTHER BUSINESS

We may provide links to the sites of affiliated companies and certain other businesses on our Site. We are not responsible for examining or evaluating, and we do not warrant the offerings of, any of these businesses or individuals or the content of their websites. Wright & Smith does not assume any responsibility or liability for the actions, products, and content of all of these or any other third parties. You should carefully review their privacy statements and other conditions of use.

11. LINKS TO WWW.WRIGHTANDSMITH.COM

Please contact us using the details below if you are interested in linking the home page of our Site with other pages that are publicly accessible. We reserve the right to refuse any such request for consent at our sole discretion. We reserve the right to require you to remove any link to our Site that you have put up without our prior written consent.

12. WRIGHT AND SMITH’S ROLE

While Wright & Smith as a platform provider helps facilitate transactions that are carried out on the Site, in each such case Wright & Smith is neither the buyer nor the vendor of the products. Wright & Smith provides a venue through which vendors and buyers are introduced to one another, can conduct any necessary negotiations and then complete their transactions. Accordingly, the contract formed at the completion of a sale for these third party products is solely between buyer and vendor. Wright & Smith is not a party to this contract nor assumes any responsibility arising out of or in connection with it, and nor is it the vendor’s agent. The vendor is responsible for the sale of the products and for dealing with any buyer claims or any other issue arising out of or in connection with the contract between the buyer and vendor. Further details on the respective roles of buyers, vendors and Wright & Smith is set out in the Service Terms.

13. OUR LIABILITY

We will do our utmost to ensure that availability of the Site will be uninterrupted and that transmissions will be error-free. However, due to the nature of the internet and the fact that we rely on information from our vendors to provide much of the Site’s content, this cannot be guaranteed. Wright & Smith retains the right to correct inaccuracies or mistakes that come to its attention and to void any purchases of products that display an inaccurate price or description. Please do contact us using the details below should you have difficulty in accessing the Site or to inform us of any errors.

Also, your access to the Site may also be occasionally suspended or restricted to allow for repairs, maintenance, or the introduction of new facilities or services. We will attempt to limit the frequency and duration of any such suspension or restriction.

Wright & Smith will not be responsible for (i) losses that were not caused by any breach on our part, or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure), or (iii) any indirect or consequential losses that were not foreseeable to both you and us when you commenced using the Site.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control. This condition does not affect your legal right to have goods sent or services provided within a reasonable time or to receive a refund if goods or services ordered cannot be supplied within a reasonable time owing to a cause beyond our reasonable control.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

14. APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of Hong Kong, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the Hong Kong Courts.

15. ALTERATIONS TO SERVICE OR AMENDMENTS TO THE CONDITIONS OF USE

We reserve the right to make changes to the Site, any products available over it, policies, terms and conditions including these Conditions of Use, Privacy Policy and Service Terms at any time. We encourage you to check the Site frequently to see the current Conditions of Use, Privacy Policy and Service terms in effect and any changes that have been made. You will be subject to the Conditions of Use, Privacy Policy and Service Terms in force at the time that you use the Site and/or purchase a product over the Site (as applicable). If any of these Conditions of Use is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

16. WAIVER

If you breach these Conditions of Use and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Conditions of Use.

17. CHILDREN

You must be 18 years of age or older to use the Site. This Site is not directed at children under the age of 18 and does not knowingly collect information from such children.

18. OUR CONTACT DETAILS

This Site is owned and maintained by Wright & Smith Ltd.

Attn: Information Officer

Wright & Smith Ltd, 53rd Floor, The Center, 99 Queen’s Road Central, Hong Kong.

concierge@wrightandsmith.com

Service Terms

These Service Terms govern the sale of products to you (“Buyer”) through www.wrightandsmith.com (together with its related sites, services, applications and tools, the “Site”). The Site is owned and managed by Wright & Smith Ltd (“Wright & Smith”, “we”, or “us”), which is a company incorporated in Hong Kong, with registered office at 53rd Floor, The Center, 99 Queen’s Road Central, Hong Kong. Please read these Service Terms carefully before placing an order. By placing an order, you signify your agreement to be bound by these Service Terms.

1. OPERATION OF THE SITE AND THE ROLE OF WRIGHT & SMITH

The Site provides an online marketplace for appropriately qualified sellers (“Vendors”) to offer to sell goods (“Products”) to Buyers. The role of Wright & Smith is expressly limited to making the Site available and maintaining it, as well as facilitating transactions between Vendors and Buyers. Buyers authorize Wright & Smith to act as their limited representative solely to conclude on their behalf sales contracts directly between them and Vendors. While Wright & Smith helps to facilitate transactions that are carried out using the Site (for example by processing payments or providing access to delivery services), we are neither the Buyer nor the Vendor of the relevant Products. No partnership, joint venture, employee-employer or franchiser-franchisee relationship is intended or created by the operation of the Site by Wright & Smith.

2. YOUR CONTRACT WITH THE VENDOR

Your order over the Site is an offer to the Vendor to buy the Product(s) in your order. When you place an order to purchase a product via the Site, and (in the case of all products other than certain bespoke pieces made to a Buyer’s specific design requirements) once we have received payment of the whole price from you, we will send you an email or other message confirming receipt of your order and containing the details of your order (the “Order Confirmation”). The Order Confirmation is acknowledgement that we have received your order, and the terms on which you have placed the order. It does not confirm acceptance of your offer to buy the Product(s) ordered.

On occasion, a Buyer may place an order for a bespoke piece that is made to their specific design requirements. In such cases, we will take payment of 50% of the price from you when you place your order and the remaining 50% will be paid shortly before the Products are dispatched to you. Your Products will not be dispatched to you unless they have been paid for in full.

Once you have placed an order with us, we will contact the Vendor to ensure that they are in a position to meet it. Once they have confirmed that to us, we will send you an email or other message confirming acceptance of your order (“Sale Confirmation”). A contract of sale with a Vendor for a Product ordered by you over the Site is concluded when the Sale Confirmation is transmitted to you. You may receive separate Sale Confirmations for different Products covered by a single order. In such cases, each Sale Confirmation will conclude a separate contract of sale between you and the relevant Vendor(s) for the product(s) specified in that Sale Confirmation. Each such contract will be with the relevant Vendor.

These Service Terms, together with our Shipping Policy and our Returns Policy, the Conditions of Use for the Site, the Privacy Policy for the Site and the terms of any Sale Confirmation sent to you, set out the whole of your agreement relating to the supply of Products to you by the Vendor. Nothing said by any member of our concierge staff on our behalf should be understood as a variation of the contract or as an authorised representation about the nature or quality of any Product(s) offered for sale by Vendors.

3. PRODUCT DESCRIPTIONS AND PHOTOGRAPHS

Wright & Smith takes all due care and attention when selecting product photographs that accurately and fairly represent the Products that are available for sale via the Site. However, due to the handmade nature of pieces and inconsistencies in how different computer screens reproduce colours, we cannot guarantee the the Product you receive will look exactly the same as you see on your device.

Save as expressly stated on the Site we give no representation, warranty or statement as to the Products, including without limitation as to their quality or suitability, or as to the accuracy of the description of the Products on the Site.

Wright & Smith accepts no liability for inaccuracies or misstatements about products by Vendors or other third parties. This does not affect your statutory rights.

4. YOUR CANCELLATION RIGHTS

Without prejudice to your statutory rights, you may cancel your order without giving any reason at any point prior to your receipt of the relevant Sale Confirmation. You must inform us (at concierge@wrightandsmith.com using the contact details below) of your decision to cancel your order. We accept no liability to you unless you notify us in writing (including email) using the contact details below, prior to the dispatch of your Product(s).

If you cancel an order in accordance with these Service Terms, we will reimburse all payments received from you for the cancelled Product(s), within 10 working days of our receipt of your cancellation communication. We will use the same means of payment as you used for the initial order.

Unfortunately, because the vast majority of the Products made available over the Site are made to a Buyer’s individual order, and many are also customised to a Buyer’s individual design specifications, we are unable to accept cancellations of orders for those Products once the Vendor has begun the production process for the Product concerned. This will generally be immediately after you have received your Sale Confirmation.

Solely in the case of Products which are not: (i) fine jewellery; (ii) made to order; or (iii) customised, if you change your mind about your purchase after you have received the Sale Confirmation, you can cancel your order at any point prior to your receipt of a Dispatch Confirmation (as defined below) in relation to it.

5. YOUR RETURN RIGHTS

As set out above, because the vast majority of Products made available over the Site are made to a Buyer’s individual order, and many are also customised to a Buyer’s individual design specifications, we are unable to accept returns of such goods unless they are defective.

Solely in the case of Products which are not: (i) fine jewellery; (ii) made to order; or (iii) customised if you change your mind about your purchase, you can return it to us for a full refund within 14 days of the item being delivered to you..

Full details of our Returns Policy are set out here.

6. OUR CANCELLATION RIGHTS

Wright & Smith provides, via the Site, access to a wide range of Products from Vendors throughout the world. In some circumstances, we may only be able to provide certain Products to customers based in certain countries, or to certain categories of customers.

Wright & Smith therefore reserves the right, entirely at its discretion, to refuse to accept, or to cancel, an order placed over the Site. Reasons for this might include, but not be limited to: (i) because we do not deliver to certain countries; (ii) because Wright & Smith has not been granted distribution rights by a Vendor in respect of a customer’s jurisdiction; (iii) because Product(s) may be out of stock; or (iv) because Wright & Smith has reason to believe a customer may not pay for the Product(s) or comply with the relevant contract terms.

7. PRICING AND AVAILABILITY

All prices are exclusive of any import or export duty. Delivery charges are calculated at check out when you place your order and are included in the final price you pay for your Product(s).

Prices are subject to change without notice, and despite our best efforts, a small number of the items on our Site may be mispriced. We will verify pricing when processing your order and before we take payment. If a Product’s correct price is higher than the price on the Site, we may either contact you before dispatch to request whether you want to buy the Product at the correct price or cancel your order. If a Product’s correct price is lower than our stated price, we will charge the lower amount and send you the Product.

As we process your order, we will inform you by e-mail or other message as soon as possible if any Products you order turn out to be unavailable and you will not be charged for those products.

8. DELIVERY

When the Vendor dispatches the Product to you, we will send an e-mail or other message to you confirming to you that the Product has been dispatched to you (the “Dispatch Confirmation”). If your order is dispatched in more than one package, you may receive a separate Dispatch Confirmation for each package.

Your Product(s) will be delivered in accordance with our Shipping Policy, which can be found here.

You will become the owner of the Product(s) you have ordered once you have paid for them in full and they have been delivered to you. Once Product(s) have been delivered to you they will be held at your own risk and we will not be liable for their loss, damage or destruction.

9. CUSTOMS

Please see our Shipping Policy for details as to customs or import duties which may be payable by you on your order.

Please also note that when ordering Products from Wright & Smith that come from outside of your country of residence, you are considered the importer of record and must comply with all laws and regulations of the country in which you are receiving the products. The importation or exportation of certain of our Products to you may be prohibited by certain national laws. We make no representation and accept no liability in respect of the export or import of the Product(s) you purchase.

Your privacy is important to us and we would like our international customers to be aware that cross-border deliveries are subject to opening and inspection by customs authorities.

10. OUR LIABILITY

Wright & Smith and its affiliates will not be responsible for: (i) losses that were not caused by any breach on out part of these Service Terms, the Shipping Policy, the Returns Policy, the Conditions of Use or the Privacy Policy; or (ii) any business loss (including loss of profits, revenue, contracts, anticipated savings, data, goodwill or wasted expenditure); or (iii) any indirect or consequential losses that were not foreseeable to us at the time your order was placed.

The laws of some countries do not allow some or all of the limitations described above. If these laws apply to you, some or all of the above limitations may not apply to you and you might have additional rights.

Nothing in these conditions limits or excludes any rights you may have as a consumer under applicable local law or our responsibility for fraudulent representations made by us or for death or personal injury caused by our negligence or wilful misconduct.

We will not be held responsible for any delay or failure to comply with our obligations under these conditions if the delay or failure arises from any cause which is beyond our reasonable control.

11. APPLICABLE LAW

These conditions are governed by and construed in accordance with the laws of Hong Kong, and the application of the United Nations Convention of Contracts for the International Sale of Goods is expressly excluded. We both agree to submit to the non-exclusive jurisdiction of the Hong Kong Courts.

12. AMENDMENTS TO THE SERVICE TERMS

We reserve the right to make changes to our Site, policies, and terms and conditions, including these Service Terms at any time. You will be subject to the terms and conditions, policies and Service Terms in force at the time that you order products over our Site, unless any change to those terms and conditions, policies or these Service Terms is required to be made by law or government authority (in which case it may apply to orders previously placed by you). If any of these Service Terms is deemed invalid, void, or for any reason unenforceable, that condition will be deemed severable and will not affect the validity and enforceability of any remaining condition.

13. WAIVER

If you breach these Service Terms and we take no action, we will still be entitled to use our rights and remedies in any other situation where you breach these Service Terms.

14. CHILDREN

You must be 18 years of age or older to use the Site. This Site is not directed at children under the age of 18 and does not knowingly collect information from such children.

15. OUR CONTACT DETAILS

This Site is owned and maintained by Wright & Smith Ltd. All notices from you to us must be in writing (including by email) and sent to the contact details below.

Attn: Concierge

Wright & Smith Ltd, 53rd Floor, The Center, 99 Queen’s Road Central, Hong Kong

Email: concierge@wrightandsmith.com

Tel: +852 2858 8846